My (rough) first experience with Facebook chatbots

With Mother’s Day just around the corner, I thought it would be cool to use it as an excuse to try out 1-800-Flower‘s much talked about new Facebook chatbot. As a new feature to Facebook Messenger, my expectations weren’t too high because we all know it takes some time to iron out the kinks. After this first experience, my fears of an imminent robot apocalypse were quickly calmed...

Then of course my credit card did end up getting charged multiple times even though the agent said the order wasn’t placed...

In the end everything worked out just fine. My mom received one flower arrangement (a day early) and all was right in the world. I just wouldn’t go firing your entire customer support team and replacing them with chatbots.